Yateoo Return & Refund Policy
We offer a 30-day return policy from the date you receive your item.
Eligibility for a Return
To qualify for a return, the item must be:
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In brand-new, unworn, and unused condition.
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With all original tags attached.
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In its original packaging.
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Accompanied by the receipt or proof of purchase.
How to Start a Return
Please contact our customer service team at chen@yateoo.com to initiate a return. If your return request is approved, we will provide you with detailed instructions on how and where to send your package.
Please note: We cannot accept any items returned to us without prior authorization.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method. Please allow additional time for your bank or credit card company to complete the transaction.
Important Refund Conditions:
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For returns due to product defects or damage upon arrival, we will cover the return shipping costs and issue a full refund.
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For returns initiated for personal reasons (change of mind, ordering by mistake, etc.) where the product has no quality issues, a partial refund will be issued. The customer is responsible for all return shipping fees and any applicable customs duties/tariffs. The refund amount will be the product price minus these costs.
Damages or Issues Upon Delivery
Please inspect your order immediately upon delivery. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at chen@yateoo.com with clear photos of the issue. We will evaluate the situation and work to resolve it promptly, which may involve filing a claim with the carrier or arranging an exchange.
Exchanges
The fastest way to get a replacement is to contact us to start a return for the item you have. Once the return is approved and we receive the original item, we will ship out a replacement as soon as possible.
Our Contact & Returns Address (USA)
For all return-related inquiries and correspondence, please use the information below:
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Service Email: chen@yateoo.com
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US Returns Address: 7600 LTC Parkway, Port Saint Lucie, FL 34986, USA
